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Terms & Conditions

1. Introduction

These terms and conditions govern your use of this website www.doorswindowsstairs.co.uk Doors Windows Stairs is a domain name owned and operated by E Trading Direct LLP. By using our website, you agree to these terms and conditions in full. If you do not accept or do not agree with these terms and conditions or any part of these terms and conditions, you must not use our website. We reserve the right to update these Terms and Conditions at any time and post the updated version on the website.

2. Licence to use website

Unless otherwise stated, we own the intellectual property rights in the website and material on the website. All these intellectual property rights are reserved, subject to the licence below.
Subject to the restrictions set out below and elsewhere in these terms and conditions, you may view, download for caching purposes only, and print pages from the website for your own personal use.

You are not permitted to:

(a) Republish material from this website;
(b) Republish material from this website on another website;
(c) Sell, rent or sub-license material from this website;
(d) Show any material from this website in public;
[(e) Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
[(f) Edit or otherwise alter any material on this website; or
[(g) Re-distribute any material from this website except for content explicitly made available for redistribution (such as our newsletter).

3. Acceptable use

You must not use our website in any manner that is illegal, unlawful, fraudulent or harmful, or in relation with any illegal, unlawful, fraudulent or harmful purpose or activity; or in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
You must not use our website to copy, store, transmit, host, send, use, publish or distribute any material which consists of or is affiliated to any spy-ware, computer virus, Trojan horse, worm, keystroke logger, root-kit or other malicious computer software whatsoever.
Without our prior express written consent, you must not conduct any systematic or automated data collection activities including without limitation scraping, data mining, data extraction and data harvesting on or in relation to our website.
You must not use our website for any objective related to marketing without our prior express written consent.

4. Restricted access

Access to particular areas of our website is restricted. At our discretion we reserve the right to restrict access to areas of our website, or our entire website.
Should we provide you with a user ID and password to enable you access to restricted areas of our website or other content or services, you must ensure that your user ID and password is kept confidential.
At our discretion we may disable your user ID and password without notice or justification. All users are subject to the Privacy Policy as displayed on the website.

5. User generated content

Your user content must not be illegal or unlawful, must not infringe upon any third party’s legal rights, and must not be capable of giving rise to a legal action whether against you or us or a third party under any applicable law in each case.
You are not permitted to submit any user content to the website that is or has ever been the subject of any threatened, pending or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted, or published upon our website.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.

6. Warranties

Whilst we endeavour to ensure that the information on this website (excluding user content) is correct, we do not guarantee its correctness or completeness; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
We exclude all representations, warranties and conditions relating to this website and the use of this website including, without limitation, any warranties implied by law of a satisfactory quality, fitness for purpose and/or the use of reasonable care and skill. All products supplied by Doors Windows Stairs are subject to the terms and conditions of our suppliers Jeld-Wen in the United Kingdom, and subject to the warranties and conditions of sale.

7. Limitation of liability

Nothing in these terms and conditions or elsewhere on our website shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under the appropriate law.
Subject to this, our liability to you in relation to the use of our website or under or in association with these terms and conditions, whether in contract, tort (including negligence) or otherwise, shall be limited as follows:
[(a) To the extent that the website and the information and services on the website are provided free-of-charge, we shall not be liable for any loss or damage of any nature;
(b) We shall not be liable for any consequential, indirect or special loss or damage;
(c) We shall not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, reputation, data, information or goodwill;
(d) We shall not be liable for any loss or damage occurring out of any event or events that are beyond our reasonable control;
(e) Our maximum liability in relation to any event or series of related events shall be limited to £500.

8. Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses, including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers, incurred or suffered by us arising out of any breach by you of any condition of these terms and conditions.

9. Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem suitable to deal with the breach, including prohibiting you from accessing the website, suspending your access to the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

10. Variation

We may revise these terms and conditions on occasion. Such revised terms and conditions shall apply to the use of our website from the date of the publication of the revised terms and conditions on our website. To ensure you are familiar with the current version please check this page regularly.

11. Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

We do not permit you to transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

12. Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions shall continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part shall be deemed to be deleted, and the rest of the provision shall continue in effect.

13. Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in connection to these terms and conditions is not to be subject to the consent of any third party whatsoever.

14. Conditions of Purchase
In order to purchase goods from the website you must complete the order process as laid out in the website. The goods purchased must be fully paid for by credit or debit card, through google checkout or by a pay pal account. We do not accept payment by cheque, cash or offer any other terms of payment. All goods must be paid for in full before the order is processed and put into production. All goods sold on this website are deemed to be be-spoke, and as such come under the Distance Selling Act. Doors Windows Stairs will confirm the purchase details with the consumer directly via telephone, fax transmission or by e-mail correspondence. Doors Windows Stairs have taken every care to ensure that all prices are accurate at the time of the sale but reserve the right to change any price of a product before the contract is agreed. We will verify the price on all order acknowledgements before any binding contract is agreed. All changes to the displayed price will be notified to the consumer in writing and agreement reached on the new price before any contract is agreed. Doors Windows Stairs reserves the right to change prices at any time.
When entering any negotiations to enter any contract between Doors Windows Stairs, all consumers must confirm their age to be over 18 years before entering any contract. Doors Windows Stairs reserve the right to refuse services or goods to any consumer at any time.
As all the goods offered for sale by Doors Windows Stairs are “Be-Spoke” the cooling off period shall be 48 hours after payment has been made. To cancel goods purchased, the consumer must notify in writing, by fax, e-mail or letter so that E Trading Direct LLP receives written notification no later than 48 hours after the time of purchase. All products sold by Doors Windows Stairs are subject to the written applications as stated on the website. All products are subject to the correct usage by the consumer and their agents. Doors Windows Stairs do not accept any liability for incorrect usage or installation carried out by any third parties. Specific usage of any product to fulfil a particular purpose should be expressed by the consumer and agreed in writing before the sale has been completed. Time shall not be part of the essence of the contract. Delivery or collection date or dates given to the buyer shall not have contractual effect.
We have to take your name & contact details to be able to contact you and ensure your order is sent to the right place (to fulfil our contract with you). We’ll send you updates on our services and your order information by email. You can unsubscribe from our email communication at any time at the bottom of our emails.

15. Delivery Conditions
All goods will be transported directly to the consumers choice of address and provision must be made for a responsible adult person to accept delivery by issuing an acceptance signature. This signature does not detract from the consumers’ rights under the Sale of Goods Act 1974. The consumer acknowledges that all damages or faults are notified to Doors Windows Stairs within 24 hours of the delivery time. Email address is [email protected] and where possible photographs of the issues and or damages should be included.
We will arrange delivery to any address in the mainland UK. If delivery is requested to other addresses, such as the Islands of Scotland, Ireland or to mainland Europe, separate arrangements can be made through separate agreements.
Failed Deliveries will be subject to further delivery charges. These charges must be paid in full prior to any subsequent deliveries. All products are delivered with full instructions on installation and care. These instructions include guidelines for use and after care instructions. Directions for receipt of goods must be followed to ensure warranty guarantees. Any delivery dates and times given by Doors Windows Stairs are estimates only and we do not accept any liability for the given times and dates.

16. Rights of Cancellation
The consumer may cancel the order up to 48 hours after the payment has been made. Once the order has been processed and production initiated any cancellation agreement will be subject to financial penalties levied at reducing any financial losses by Doors Windows Stairs. Where agreement has been reached on a cancellation, Doors Windows Stairs will refund all monies due by the same payment method within the next 30 days. To cancel goods purchased, the consumer must notify in writing, by fax, e-mail or letter so that E Trading Direct LLP receives written notification no later than 48 hours after the time of purchase.

17. Returns by Consumers
Any goods that have been agreed as faulty, wrongly delivered, or damaged beyond repair may be returned by the consumer. Doors Windows Stairs reserves the right to inspect all claims of damage, on site, before any further action is agreed. Doors Windows Stairs reserves the right to replace any damaged parts before installation has begun and thereafter will arrange for all subsequent actions such as replacement parts or full items as necessary. All wrongly delivered goods must to returned before replacement items are agreed to be placed on order with the manufacturer. Doors windows Stairs will be liable for the returning of all wrongly delivered goods.
All agreed refunds will be made using the same payment methods as used by the purchaser within 30 days of the goods being returned to the manufacturer.
All Complaints regarding the suitability of the products should be made in writing to the address given in point 22.

18. Content
Whilst every care has been taken to ensure accurate dimensions and representations of all the products contained in the website has been taken, Doors Windows Stairs are not responsible for the views and operations of consumers’ computer equipment and monitor quality. Doors Windows Stairs express that all consumers view the website in as high a resolution as possible e.g.: 1440 x 900pixels. Otherwise some images and content may be distorted and not displayed properly. Where information has been given by third parties, Doors Windows Stairs have taken the time to reproduce it correctly, but do not accept liability for the content or accuracy of the information within the website. Issues arising from the total content of this website should be directed to the [email protected]
Although every care has been taken to ensure accuracy there may be some typing errors/omissions or grammatical errors present. Doors Windows Stairs are not responsible for the accuracy of the published finishes and colours displayed on the website as a true reflection of the finished product.

19. After Sales Service
Doors Windows Stairs reserve the right to arrange, through agreement, on site visits to determine the cause and nature of any complaints where any product has failed to perform to its’ warranty and subsequent guarantee.
All damages must be reported within 24 hours of delivery in writing. Any damages resulting from poor installation or fitting are not subject to the terms of this agreement.
All amended products are not subject to the terms and conditions of sale.

20. Entire Agreement

These terms and conditions , together with our privacy policy, constitute the entire agreement between you and us in regard to your use of our website, and supersede all prior agreements in respect of your use of this website. The contents of this agreement does not exclude your Statutory rights in any way.

21. Law and Jurisdiction

These terms and conditions will be governed by and construed in accordance with applicable Scottish law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Scotland.

22. Our Details

The full name of our Company is E Trading Direct LLP

We are registered in Scotland under registration number SO 302290.

Our Company’s address is:
Doors Windows Stairs
E Trading Direct LLP
9 Tollpark Road
Wardpark East Industrial Estate
North Lanarkshire
G68 0LW

You can contact us by email at [email protected]