Privacy Policy

E Trading Direct LLP commit ourselves to protecting and respecting your privacy when visiting our website www.www.doorswindowsstairs.co.uk

This privacy policy sets out how we will process and use any personal data sent to us, or that we may collect as a result of visiting www.doorswindowsstairs.co.uk

Please read the following information to understand our practicies with regards to your personal data and how we will treat it. For the purposes of the Data Protection Act 1998, the identity of our data controller will be available on request.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

    * Any information that you provide by filling in forms on our site.  This includes provided information at the time of registering to use our site, posting material, requesting further services or subscribing to any service offered by us on the site.  We might also request further information and if you should report a problem with our site.

* We may keep a record of any correspondence if you should contact us.

* Details of the resources you access and of your visits to our site

* Details of transactions you may carry out through our site and of the completion of your orders.

IP ADDRESSES AND COOKIES

We may collect information about your computer; this is statistical data concerning your browsing actions and does not identify you individually.  This information includes your IP address where available, operating system and browser type, for system administration and to report collective information to our advertisers.

We may also collect information about your general internet usage using cookie files stored on the hard drive of all computers.  The cookies contain valuable information that is transferred to your computers hard drive.  In collecting this information we are able to improve our site and deliver a better and more personalised service.

You can refuse to accept cookies but note that in doing this you may be unable to access certain parts of our site.  You can do this by activating the setting on your browser, which allows you to refuse the setting.

WHERE WE STORE YOUR PERSONAL DATA

Any data that we collect from you may be stored at, and transferred to, a destination outside the European Economic Area (EEA).  This data may also be processed by staff that operates outside the EEA working us or one of our suppliers.  In submitting your personal data, you agree to such a transfer and the storing and processing of this data.  To ensure that your data is treated securely and in accordance with this privacy policy we will endeavour to take all reasonable necessary steps in protecting your privacy.

We will do our best to protect your personal data, unfortunately, the transmission of information over the internet is not entirely secure and we cannot guarantee the security of data transmitted to our sites.  Any transmission of data is at your own risk.

USES MADE OF THE INFORMATION

We use the information held about you in the following ways:

* To notify you of any changes to our service.

* To ensure that the content of our site is presented in the most effective manner for you and your computer.

* Where you have consented to be contacted, to provide you with the information, products and services requested from us or in the event that we feel will be of interest to you.

* To allow you to participate in interactive features of our service, should you choose to do so.

* In allowing ourselves to carry out our obligations concerning any contracts entered into between you and us.

We may also use your data to inform you and provide information on goods and services that may be of interest to you.

We do not disclose information that will identify individuals to our advertisers.  We may however provide them with collective information about our users.  We may also use collective data to help our advertisers reach their target audience.  The data collected, may also be used by us, in order to comply with our advertiser’s wishes in displaying their advertisement to their target audience.

DISCLOSURE OF YOUR INFORMATION

All of the information you share with us is stored safely and securely. We absolutely do not, and will never, sell any off your personal data to a third party. Nothing is more important to us in maintaining a trustworthy and reliable relationship with you, this is an essential part of that.

We will share some of your data with third parties from time to time, but only in order to fulfil your order and contract with us – these third parties include;

• As defined in section 736 of the UK Companies Act 1985 we may disclose your personal information to any member of our group.  These include our subsidiaries, our ultimate holding company and its subsidiaries.
• Companies that are tasked with getting your order to you, such as suppliers, order packers and delivery companies/couriers.
• Our professional service providers, such as marketing agencies, advertising partners, stock & CRM systems and our website hosting companies who are an essential part of our online platform and business.
• Companies approved by yourself, such as social media websites (if you choose to link your account).
• Marketplaces such as Amazon and eBay, where you may also place an order.
• Payment providers and gateways, such as WorldPay, SagePay, PayPal.
• Credit reference agencies, debt collectors, fraud prevention agencies and law enforcement, to assist us with tackling fraudulent orders and protecting our customers.

Any of the analytical data provided about our customers in order to improve services will always be anonymous and aggregated, to ensure that it does not identify you.

THIRD PARTY WEBSITES

From time to time our site may contain links to and from the websites of our partner networks, advertisers and affiliates.  If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data.  We cannot accept any responsibility or liability for these policies.

ACCESS TO INFORMATION

In accordance with the Act you can exercise the right to access any information we hold about you.  Any request may be subject to a fee in order to meet our costs in providing any details of the information we may hold about you.

CHANGES TO OUR PRIVACY POLICY

We will where appropriate notify you by email of any changes made to our privacy policy and these changes will also be posted on this page.

CONTACT

We welcome any questions, comments and requests regarding this privacy policy and should be emailed to [email protected]

Thank you for taking the time to read our privacy policy.